Technology Integration, Soft Skills Competency, Development Model Effectiveness, Employee Development


This research aims to explore the influence of Technology Integration and Soft Skills Competence on the Development of Administrative Staff in Private Higher Education Institutions in Bandung. In the modern era marked by technological advancements and the complexity of job demands, this study is relevant for examining how the integration of technology and the development of soft skills competence can affect administrative staff in higher education institutions. The research methodology adopts a quantitative approach with a Total Population of 414 employees from 138 institutions, and a sample of 203 employees selected through Area Probability Sampling. Data collection is conducted using a questionnaire, and data analysis is performed utilizing Partial Least Squares Structural Equation Modeling (PLS-SEM). The results indicate that both Technology Integration and Soft Skills Competency have a positive and significant influence on the development of administrative staff, with the Mediating Effect of Development Model Effectiveness playing a pivotal role. Limitations of the study include potential constraints on generalization within the context of private higher education institutions in Bandung. The research contributes by providing strategic recommendations to enhance technology integration, develop soft skills competencies, and design effective development models for administrative human resources. These findings are expected to serve as a foundation for efforts to improve the performance and development of administrative staff in higher education institutions.


Adenuddin Alwy, M. (2022). Manajemen Sumber Daya Manusia di Era Digital Melalui Lensa Manajer Sumber Daya Manusia Generasi Berikutnya. Sibatik Journal: Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan, 1(10), 2265–2276.

Al-Mahaseneh, S., & Harb, Y. (2023). The Assimilation of ICT Knowledge Management Practices in Organizations: an Empirical Study. Journal of the Knowledge Economy, 14(2).

Anthonius, A. (2021). The Influence Of Employee Empowerment, Soft Skills And Hard Skills Towards Employee Performance In Hotel/ Hospitality Industry. COMPETITIVE Jurnal Akuntansi Dan Keuangan, 5(2), 14.

Ardiyansyah, I., Lestari, S. I., Harahap, Mhd. R., Sasadila, M. E., & Riofita, H. (2023). Pengembangan Keterampilan dan Kompetensi Sebagai Strategi Peningkatan Kualitas Sumber Daya Manusia. Mufakat: Jurnal Ekonomi, Manajemen Dan Akuntansi, 2(7), 59–68.

Brundiers, K., & Wiek, A. (2017). Beyond Interpersonal Competence: Teaching and Learning Professional Skills in Sustainability. Education Sciences, 7(1), 39.

Carrión, G. C., Nitzl, C., & Roldán, J. L. (2017). Mediation Analyses in Partial Least Squares Structural Equation Modeling: Guidelines and Empirical Examples BT - Partial Least Squares Path Modeling: Basic Concepts, Methodological Issues and Applications. In Partial Least Squares Path Modeling.

Cohen, L., Manion, L., & Morrison, K. (2018). Research Methods in Education - The 8th edition. In Routledge, Taylor & Francis Group.

Creswell John and Creswell David. (2023). Research Design, Qualitative, Quantitative and Mixed Mthod Approaches. In SAGE Publications,Inc.: Vol. Sixth Edit (Issue 1).

Daud, M. D. S. (2023). Peran Pengembangan Soft Skill Karyawan Dalam Meningkatkan Kualitas Pelayanan Pada Food and Beverage Department Raz Hotel And Convention Medan. EDUTOURISM Journal of Tourism Research, 5(01).

Davidescu, A. A., Apostu, S.-A., Paul, A., & Casuneanu, I. (2020). Work Flexibility, Job Satisfaction, and Job Performance among Romanian Employees—Implications for Sustainable Human Resource Management. Sustainability, 12(15), 6086.

Demirkesen, S., & Ozorhon, B. (2017). Impact of integration management on construction project management performance. International Journal of Project Management, 35(8), 1639–1654.

Diamantidis, A. D., & Chatzoglou, P. (2019). Factors affecting employee performance: an empirical approach. International Journal of Productivity and Performance Management, 68(1), 171–193.

Dong, Y., Bartol, K. M., Zhang, Z., & Li, C. (2017). Enhancing employee creativity via individual skill development and team knowledge sharing: Influences of dual?focused transformational leadership. Journal of Organizational Behavior, 38(3), 439–458.

Ehrlich, S. P., & Toussaint, J. S. (2018). Changing Leadership Behavior Gets Real Results. NEJM Catalyst.

Enggowa, N. M., Rompas, W. Y., & Plangiten, N. N. (2023). Pengaruh Pengembangan Karir Terhadap Kinerja Pegawai di Dinas Pendidikan Daerah Provinsi Sulawesi Utara. Administrasi Publik, IX(2).

Fadhil, S. S., Ismail, R., & Alnoor, A. (2021). The influence of soft skills on employability: A case study on technology industry sector in malaysia. Interdisciplinary Journal of Information, Knowledge, and Management, 16.

Fay, M. P., & Brittain, E. H. (2022). Statistical Hypothesis Testing in Context. Cambridge University Press.

Fornell, C., & Larcker, D. F. (2016). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research This, 18(1).

Forum, W. E. (2021). How responsible leaders can create sustainable organizations that deliver value and impact for all stakeholders | World Economic Forum. In World Economic Forum.

Hair, J. F. (2021). Partial Least (PLS-SEM) Using R Equation Modeling Squares Structural. In Structural Equation Modeling: A Multidisciplinary Journal (Vol. 30, Issue 1).

Hanna, A. A., Williams, L. J., & Smith, T. (2018). A Comparison of Latent Variable Approaches with Multidimensional Constructs. Academy of Management Proceedings, 2018(1).

Harini, H., Prananosa, A. G., Terminanto, A. A., Herlina, & Sulistianingsih. (2023). Inovasi Teknologi Dalam Meningkatkan Efisiensi Manajemen Pendidikan dan Pengabdian Masyarakat di Era Digital. Community Development Journal: Jurnal Pengabdian Masyarakat, 4(6), 12891–12897.

Hayes, A. F., & Rockwood, N. J. (2017). Regression-based statistical mediation and moderation analysis in clinical research: Observations, recommendations, and implementation. Behaviour Research and Therapy, 98.

Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1).

Hitt, L. M., & Brynjolfsson, E. (2018). Information Technology, Organizational Transformation, and Business Performance. In Productivity, Inequality, and the Digital Economy.

Hsiao, Y. Y., Kwok, O. M., & Lai, M. H. C. (2021). Modeling Measurement Errors of the Exogenous Composites From Congeneric Measures in Interaction Models. Structural Equation Modeling, 28(2).

Ibrahim, R., Boerhannoeddin, A., & Bakare, K. K. (2017). The effect of soft skills and training methodology on employee performance. European Journal of Training and Development, 41(4), 388–406.

Kareem, M. A., & Hussein, I. J. (2019). The Impact of Human Resource Development on Employee Performance and Organizational Effectiveness. Management Dynamics in the Knowledge Economy, 7(3), 307–322.

Krosnick, J. A. (2018). Questionnaire design. In The Palgrave handbook of survey research. In Palgrave Macmillan.

Lee, D. (2018). Strategies for technology-driven service encounters for patient experience satisfaction in hospitals. Technological Forecasting and Social Change, 137, 118–127.

Leitão, J., Pereira, D., & Gonçalves, Â. (2021). Quality of Work Life and Contribution to Productivity: Assessing the Moderator Effects of Burnout Syndrome. International Journal of Environmental Research and Public Health, 18(5), 2425.

Medina, S. (2019). HR: A Key to Diversity and Inclusion Success. Journal of Financial Planning, 32(5).

Menon, S., & Suresh, M. (2022). Enablers of technology agility in higher education. International Journal of Information and Learning Technology, 39(2).

Miles & Huberman. (2014). Qualitative data analysis: An expanded sourcebook (3rd ed.). In Qualitative data analysis: An expanded sourcebook (2nd ed.).

Mitsea, E., Drigas, A., & Mantas, P. (2021). Soft Skills & Metacognition as Inclusion Amplifiers in the 21st Century. International Journal of Online Engineering (IJOE), 17, 121–132.

Ramaila, S., & Molwele, A. J. (2022). The Role of Technology Integration in the Development of 21st Century Skills and Competencies in Life Sciences Teaching and Learning. International Journal of Higher Education, 11(5).

Ramos-Monge, E., Fox, P., & Garcia-Piquer, A. (2023). Addressing soft skill gaps in the digital employment market: the case of Spanish students in a technology-based university. Education + Training, 65(6/7), 923–938.

Rijal, S., Azis, A. A., Chusumastuti, D., Susanto, E., Nirawana, I. W. S., & Legito. (2023). Pengembangan Kapasitas Sumber Daya Manusia Dalam Pemanfaatan Teknologi Informasi Bagi Masyarakat. Easta Journal of Innovative Community Services, 1(03), 156–170.

Rijnhart, J. J. M., Lamp, S. J., Valente, M. J., MacKinnon, D. P., Twisk, J. W. R., & Heymans, M. W. (2021). Mediation analysis methods used in observational research: a scoping review and recommendations. BMC Medical Research Methodology, 21(1).

Ringle, C., Hult, G. T. H., & Sarstedt, M. (2022). A primer on partial least squares structural equation modeling (PLS-SEM). In Sage.

Rugg-Gunn, M. (2023). Managing Talent: Ashort Guide for The Digital Age. In Managing Talent: Ashort Guidefor the Digital Age.

Sari, A. P., Hermawan, A., & Affandi, M. J. (2020). Pengaruh Kepuasan Kerja dan Keterikatan Karyawan Terhadap Turnover Intention Karyawan (Studi Kasus: Restoran). Jurnal Aplikasi Bisnis Dan Manajemen.

Schoenenberger, L., Schmid, A., Tanase, R., Beck, M., & Schwaninger, M. (2021). Structural Analysis of System Dynamics Models. Simulation Modelling Practice and Theory, 110.

Sekaran, U., & Bougie, R. (2016). Research Methods for Business: A Skill-Building Approach. 7th Edition, Wiley & Sons, West Sussex. In Open Access Library Journal (Vol. 5, Issue 10).

Sima, V., Gheorghe, I. G., Subi?, J., & Nancu, D. (2020). Influences of the Industry 4.0 Revolution on the Human Capital Development and Consumer Behavior: A Systematic Review. Sustainability, 12(10), 4035.

Suparyati, A., & Habsya, C. (2024). Kompetensi Lulusan Pendidikan Vokasi untuk Bersaing di Pasar Global. JIIP - Jurnal Ilmiah Ilmu Pendidikan, 7(2), 1921–1927.

Susanto, E., Komang Darma Yudanta, I. B., Suparsana, I. M., Ugiantara, M. B., Made Ari Herawan, I. G. A., & Widana, I. G. (2024). Pengembangan Strategi Manajemen Sumber Daya Manusia dalam Transformasi Digital Untuk Meningkatkan Kinerja Perusahaan. Syntax Idea, 6(2), 673–680.

Uribetxebarria, U., Garmendia, A., & Elorza, U. (2021). Does employee participation matter? An empirical study on the effects of participation on well-being and organizational performance. Central European Journal of Operations Research, 29(4), 1397–1425.

Wahdiniawati, S. A., Lubis, F. M., Erlianti, D., Sari, V. B. M., Uhai, S., & Febrian, W. D. (2024). Keseimbangan Kehidupan Kerja: Mewujudkan Kesejahteraan Karyawan Melalui Manajemen SDM yang Berkelanjutan. Jurnal Review Pendidikan Dan Pengajaran (JRPP), 7(1), 728–738.

Xie, H., Chu, H.-C., Hwang, G.-J., & Wang, C.-C. (2019). Trends and development in technology-enhanced adaptive/personalized learning: A systematic review of journal publications from 2007 to 2017. Computers & Education, 140, 103599.

Yudhaputri, E. A. (2020). Interpersonal Skill: Upaya Peningkatan SDM Unggul Dunia Pendidikan. Jurnal Administrasi Profesional, 1(02), 1–7.