ANALISIS LAYANAN KONSUMEN DI PDAM TIRTA DARMA KABUPATEN REJANG LEBONG

Abstract

This study aims to determine the level of service to consumers at PDAM Tirta Darma, Rejang
Lebong Regency. The research method used in this study is a qualitative method. Data
collection techniques in this study were carried out through observation, interviews and
documentation. While the main sources of information in this study are consumers from
PDAM Tirta Darma, Rejang Lebong Regency. The results of this study are consumers who
use the services of products and services from PDAM Tirta Darma, Rejang Lebong Regency,
returning 13,000 customers, service facilities are very adequate, good form of service, as well
as responsive, solutional and accommodating services. So that the services provided by
PDAM Tirta Darma, Rejang Lebong Regency to consumers are very good. The weakness in
this study lies in the questioning activity, many of the answers given by the resource persons
are not in accordance with the existing questions. The results of the research become a
source of information for readers, consumers and employees at PDAM Tirta Darma, Rejang
Lebong Regency, and can be a reference for other research. In this study, readers are
expected to know what services are available at PDAM Tirta Darma, Rejang Lebong
Regency, among others, oral services, written services and services in the form of actions