PERAN KEPUASAN KERJA DAN DUKUNGAN ORGANISASI DALAM MEMEDIASI HUBUNGAN ANTARA EFIKASI DIRI DENGAN KINERJA KARYAWAN (Studi Kasus di Yayasan Pendidikan Ariyanti)
DOI:
https://doi.org/10.32663/crmj.v5i1.2672Kata Kunci:
Self-Efficacy, Job Satisfaction, Organizational Support, Employee PerformanceAbstrak
This research aims to find out how big the role of job satisfaction and organizational support
in mediating the relationship between self-efficacy and employee performance at the Ariyanti
Education Foundation. This research is a descriptive and verification research, the research
method used is explanatory survey, and data analysis using a structural equation model
Structural Equation Model, SEM) through the Partial Least Square (PLS) method processed
with the application of SmartPLS 3.3.7 statistics. The number of respondents was 63 obtained
through the distribution of questionnaires with the stratified proportional random sampling
method. The results of the research explain that job satisfaction and organizational support
can mediate well between self-efficacy and employee performance at the Ariyanti Education
Foundation by 62,70%. This study has limitations in terms of the conceptual framework used,
namely only connecting variables that are estimated to have a relationship with the
dependent variable so that there are still possibilities for other variables that have not been
included in the conceptual framework.
Referensi
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Psychological Empowerment on Job Performance: The Mediating Effects of
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employee retention”. Journal of Applied Psychology. 87. 565-573.
Ghozali, Imam dan Latan, Hengky. (2015). Partial Least Squares. Konsep, Teknik dan
Aplikasi Menggunakan Program SmartPLS 3.0. Untuk Penelitian Empiris. Edisi
Kedua. Semarang: Badan Penerbit Universitas Diponegoro.
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Citizenship Behavior, terhadap Kinerja Pegawai pada Sekda Provinsi Papua.
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Psychological Capital and Employees’ Job Burnout in International Tourist
Hotels. Life Science Journal.10(3). 2104-2112.
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terhadap Kinerja Karyawan (Studi Kasus di Lingkungan Pegawai Kantor PDAM Kota
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Grafindo Persada.
Mursidta, Silviana. (2017). Pengaruh Perceived Organizational Support (Persepsi Dukungan
Organisasi) dan Kepuasan Kerja terhadap Kinerja Karyawan pada PT. Varia Usaha
Beton Gresik. Jurnal Ilmu Manajemen. 5(1).
Nadiri, H. & Tanova, C. (2010). An Investigation ff The Role of Justice in Turnover
Intentions, Job satisfaction, & Organizational Citizenship Behavior in Hospitality
Industry. International Journal of Hospitality Management. 29. 33-41.
Naheed, K., & Iqbal, S. (2016). Relationship of Motivation and Self-Efficacy with Job
Statisfction of Teachers: a Case Study of DG-Khan Education Sector, Journal of
Culture, Society and Development. 15. 27-30.
Novita, Sunuharjo, B.S., Ruhana. I., (2016). Pengaruh Kepuasan Kerja dan Komitmen
Organisasional Terhadap Kinerja Karyawan. Studi pada PT. Telekomunikasi
Indonesia, Tbk Witel Jatim Selatan, Malang. Jurnal Administrasi Bisnis (JAB). 34(1).
38-46.
Noviyanti, R., & Nurhasanah. (2019). Faktor yang Mempengaruhi Kompetensi Nelayan di
Teluk Banten: Menggunakan Partial Least Square-Structural Equation Modelling
(PLS-SEM). Marine Fisheries. 10(1). 33-44.
Paillé, P., Bourdeau, L., & Galois, I. (2010). Support, trust, satisfaction, intent to leave and
citizenship at organizational level. International Journal of Organizational Analysis.
18(1). 41-58. Retrieved from https://doi.org/10.1108/19348831011033203.
Rivai. (2002). Manajemen Sumber Daya Perusahaan. Raja Grafindo Persada.
Rhoades, L., & Eisenberger, R. (2002). Perceived organizational support: a review of
literature. Journal of Applied Psychology. 87(4). 698-714.
Salangka, Rian. (2015). Pengaruh Self Efficacy, Self Esteem Dan Lingkungan Kerja
Terhadap Kepuasan Kerja Karyawan Pada PT. PLN (Persero) Wilayah Suluttenggo.
Saltson, Eugene & Sahron Nasiah. (2015). The Mediating and moderating effects of
motivation in the relationship between perceived organizational support and employe
job performance. Journal of economics, Commerce and Management. 3.
Sebayang, Stevani & Sembiring, Jafar. (2017). Pengaruh Self Esteem dan Self Efficacy
terhadap Kinerja Karyawan Studi Kasus di PT. Finnet Indonesia. Jurnal Fakulatas
Ekonomi dan Bisnis. 4.
Sekaran, U., & Bougie, R. (2013). Research Methods for Business. In A Skill-Building
Approach. Seventh Ed, 237–266. Chichester: Wiley.
Sinokki. (2011). Social Factor at Work and the Health of Employee. Juvenes Prints, Tampere.
Sugiyono. (2010). Metode Penelitian Kuantitatif Kualitatif & RND. Bandung: Alfabeta.
Sujarwo, S. (2014). Hubungan Antara Efikasi Diri dengan Kecemasan Belajar Matematika
Pada Siswa IPS Kelas XI Karya Ibu Palembang. Jurnal Ilmiah Psyche. 8(1). 61-71.
Susmiati, Ketut Sudarma. (2015). Pengaruh Budaya Organisasi dan Dukungan Organisasi
Persepsian terhadap Kinerja Karyawan dengan Komitmen Organisasi sebagai Variabel
Intervening. Management Analysis Journal. 4(1). 79-87.
Terry, George R dan Rue, Leslie W. (2015). Dasar-dasar Manajemen. Cetakan ke 16. Jakarta:
PT Bumi Aksara.
Uce, Indahyanti. (2013). Penulisan karya ilmiah, panduan awal menyusun skripsi dan tugas
akhir. Jakarta: Salemba Empat.
Wijaya, I.K. (2018). Pengaruh Kepuasan Kerja Terhadap Kinerja Karyawan CV. Bukit
Sanomas. AGORA. 6(2).
Wulantika, L., dan Rizaldi, A. (2017). Pengaruh Pelaksanaan Pelatihan terhadap Produktiitas
Kerja Karyawan. JURISMA. 6(1).
Kerja Karyawan PT. Karya Mitra Muda. Jurnal Manajemen. 2(1)
Anugrah, Y.H., Prihatini, A. E., dan Nurseto, S. (2013). Pengaruh Kepemimpinan dan Lingkungan Kerja terhadap Kepuasan Kerja (Studi pada Bank Tabungan Pensiun
Nasional Kantor Cabang Semarang). Jurnal Ilmu Administrasi Bisnis. 2(4). 1-8.
Arikunto, Suharsimi. (2010). Prosedur Penelitian Suatu Pendekatan Praktik. Jakarta: Rineka
Cipta.
Arshadi, N. & Hayavi, G. (2013). The Effect of Perceived Organizational Support on
Affective Commitment and Job Performance: Mediating Role of OBSE. Procedia
Social and Behavioral Sciences. 84. 793-743.
Bangun, Wilson. (2012). Manajemen Sumber Daya Manusia. Jakarta: Erlangga.
Chiang, C.F., & Hsieh, T.S. (2012). The Impact of Perceived Organizational Support and
Psychological Empowerment on Job Performance: The Mediating Effects of
Organizational Citizenship Behavior. International Journal of Hospitality
Management. 31(1). 180-190.
Darolia, C. R., Kumari, Parveen., & Darolia, Shashi. (2010). Perceived Organizational
Support, Work Motivation, and Organizational Commitment as determinants of Job
Performance. Journal of the Indian Academy of Applied Psychology. 36(1). 69-78.
Dessler, Gary. (2016). Human Resource Management. Boston: Pearson Education.
Brown & Huning (2010). Intrinsic Motivation and Job Satisfaction: The Intervening Role of
Goal Orientation. Proceedings of The Academy of Organizational Culture,
Communications and Conflict. 15(1).
Eka, D.S., Sunuharyo, B.S. dan Utami, H.N. (2016). Pengaruh Lingkungan Kerja Fisik dan
Non Fisik Terhadap Kepuasan Kerja dan Kinerja Karyawan (Studi pada karyawan PT
Telkom Indonesia Witel Jatim Selatan Malang). Jurnal Administrasi Bisnis (JAB).
40(1). 76-85.
Eisenberger, R., Stinglhamber, F., Vandenberghe, C., Sucharski, I.L., Rhoades, L. (2002).
“Perceived supervisor support: Contributions to perceived organizational support and
employee retention”. Journal of Applied Psychology. 87. 565-573.
Ghozali, Imam dan Latan, Hengky. (2015). Partial Least Squares. Konsep, Teknik dan
Aplikasi Menggunakan Program SmartPLS 3.0. Untuk Penelitian Empiris. Edisi
Kedua. Semarang: Badan Penerbit Universitas Diponegoro.
Gruman, J. A., & Saks, A. M. (2011). Performance management and employee engagement.
Human resource management review. 21. 123-136.
Handoko, T. (2001). Manajemen Personalia Dan Sumberdaya Manusia. Yogyakarta: BPFE
UGM.
Husein, Umar. (2011). Metode Penelitian Untuk Skripsi dan Tesis Bisnis Edisi 11. Jakarta:
PT Raja Grafindo Persada.
Kambu, A., Surachman, E.A.T, & Setiawan, M. (2011). Pengaruh Leader-Member Exchange,
Persepsi Dukungan Organisasional, Budaya Etnis Papua dan Organizational
Citizenship Behavior, terhadap Kinerja Pegawai pada Sekda Provinsi Papua.
Lin, Tsung-Liang. (2014). The Relationships among Perceived Organization Support,
Psychological Capital and Employees’ Job Burnout in International Tourist
Hotels. Life Science Journal.10(3). 2104-2112.
Listianto, Toni. & Setiaji, Bambang. (2011). Pengaruh Motivasi, Kepuasan dan Disiplin Kerja
terhadap Kinerja Karyawan (Studi Kasus di Lingkungan Pegawai Kantor PDAM Kota
Surakarta). Jurnal Program Pascasarjana Universitas Muhammadiyah. 1(2).
http://ejeurnal-S1.undip.ac.id/index.php/jiab/article/view/1635/1628.
Luthans, Fred. (2005). Perilaku Organisasi Edisi Sepuluh. Yogyakarta: Andi.
Marlia, Novita. (2010). Pengaruh Kepuasan Kerja Karyawan Terhadap Kinerja Karyawan
Pada CV Alam Prima Komputer Bandar Lampung. Skripsi. Fakultas Ekonomi
Universitas Lampung: Bandar Lampung.
Marliana, R.R. (2020). Partial Least Squares-Structural Equation Modeling pada Hubungan
Antara Tingkat Kepuasan Mahasiswa dan Kualitas Google Classroom Berdasarkan Metode Webqual 4.0. Jurnal Matematika Statistika & Komputasi. 16(2). 174-186.
Moeheriono. (2014). Pengukuran Kinerja Berbasis Kompetensi Edisi Revisi, Jakarta: PT Raja
Grafindo Persada.
Mursidta, Silviana. (2017). Pengaruh Perceived Organizational Support (Persepsi Dukungan
Organisasi) dan Kepuasan Kerja terhadap Kinerja Karyawan pada PT. Varia Usaha
Beton Gresik. Jurnal Ilmu Manajemen. 5(1).
Nadiri, H. & Tanova, C. (2010). An Investigation ff The Role of Justice in Turnover
Intentions, Job satisfaction, & Organizational Citizenship Behavior in Hospitality
Industry. International Journal of Hospitality Management. 29. 33-41.
Naheed, K., & Iqbal, S. (2016). Relationship of Motivation and Self-Efficacy with Job
Statisfction of Teachers: a Case Study of DG-Khan Education Sector, Journal of
Culture, Society and Development. 15. 27-30.
Novita, Sunuharjo, B.S., Ruhana. I., (2016). Pengaruh Kepuasan Kerja dan Komitmen
Organisasional Terhadap Kinerja Karyawan. Studi pada PT. Telekomunikasi
Indonesia, Tbk Witel Jatim Selatan, Malang. Jurnal Administrasi Bisnis (JAB). 34(1).
38-46.
Noviyanti, R., & Nurhasanah. (2019). Faktor yang Mempengaruhi Kompetensi Nelayan di
Teluk Banten: Menggunakan Partial Least Square-Structural Equation Modelling
(PLS-SEM). Marine Fisheries. 10(1). 33-44.
Paillé, P., Bourdeau, L., & Galois, I. (2010). Support, trust, satisfaction, intent to leave and
citizenship at organizational level. International Journal of Organizational Analysis.
18(1). 41-58. Retrieved from https://doi.org/10.1108/19348831011033203.
Rivai. (2002). Manajemen Sumber Daya Perusahaan. Raja Grafindo Persada.
Rhoades, L., & Eisenberger, R. (2002). Perceived organizational support: a review of
literature. Journal of Applied Psychology. 87(4). 698-714.
Salangka, Rian. (2015). Pengaruh Self Efficacy, Self Esteem Dan Lingkungan Kerja
Terhadap Kepuasan Kerja Karyawan Pada PT. PLN (Persero) Wilayah Suluttenggo.
Saltson, Eugene & Sahron Nasiah. (2015). The Mediating and moderating effects of
motivation in the relationship between perceived organizational support and employe
job performance. Journal of economics, Commerce and Management. 3.
Sebayang, Stevani & Sembiring, Jafar. (2017). Pengaruh Self Esteem dan Self Efficacy
terhadap Kinerja Karyawan Studi Kasus di PT. Finnet Indonesia. Jurnal Fakulatas
Ekonomi dan Bisnis. 4.
Sekaran, U., & Bougie, R. (2013). Research Methods for Business. In A Skill-Building
Approach. Seventh Ed, 237–266. Chichester: Wiley.
Sinokki. (2011). Social Factor at Work and the Health of Employee. Juvenes Prints, Tampere.
Sugiyono. (2010). Metode Penelitian Kuantitatif Kualitatif & RND. Bandung: Alfabeta.
Sujarwo, S. (2014). Hubungan Antara Efikasi Diri dengan Kecemasan Belajar Matematika
Pada Siswa IPS Kelas XI Karya Ibu Palembang. Jurnal Ilmiah Psyche. 8(1). 61-71.
Susmiati, Ketut Sudarma. (2015). Pengaruh Budaya Organisasi dan Dukungan Organisasi
Persepsian terhadap Kinerja Karyawan dengan Komitmen Organisasi sebagai Variabel
Intervening. Management Analysis Journal. 4(1). 79-87.
Terry, George R dan Rue, Leslie W. (2015). Dasar-dasar Manajemen. Cetakan ke 16. Jakarta:
PT Bumi Aksara.
Uce, Indahyanti. (2013). Penulisan karya ilmiah, panduan awal menyusun skripsi dan tugas
akhir. Jakarta: Salemba Empat.
Wijaya, I.K. (2018). Pengaruh Kepuasan Kerja Terhadap Kinerja Karyawan CV. Bukit
Sanomas. AGORA. 6(2).
Wulantika, L., dan Rizaldi, A. (2017). Pengaruh Pelaksanaan Pelatihan terhadap Produktiitas
Kerja Karyawan. JURISMA. 6(1).
