Generation Z Satisfaction with the Government's First 100 Days: The Mediating Role of Perceptions of Public Opinion on Social Media
DOI:
https://doi.org/10.32663/yp9wgg68Keywords:
Public policy, Social media, Generation Z, Political satisfaction, Digital democracyAbstract
The first 100 days of the Kabinet Merah Putih administration represent the initial phase of implementing the Asta Cita national development agenda. This period provides an important opportunity to evaluate public responses, particularly among Generation Z, a digitally active demographic that plays a strategic role in contemporary democracy. This study examines the influence of perceived government policies implemented during the first 100 days on Generation Z's political satisfaction, with perceptions of public opinion on social media serving as a mediating variable. A quantitative research design was employed using path analysis, with mediation effects assessed through the Sobel test. Data were collected from 400 Generation Z respondents residing in Semarang City and Semarang Regency. The results indicate that perceived government policies have a significant positive direct effect on Generation Z's political satisfaction. In contrast, perceptions of public opinion on social media significantly mediate this relationship through a negative indirect effect. These findings underscore the pivotal role of social media in shaping political evaluations and influencing the perceived legitimacy of government policies, highlighting the importance of effective digital communication strategies in strengthening public trust during the early stages of government.
Downloads
References
Abu-Bader, S., & Jones, T. V. (2021). Statistical mediation analysis using the sobel test and hayes SPSS process macro. International Journal of Quantitative and Qualitative Research Methods.
Aminudin, N. Hidayat, D. Feriyanto, D. Septasari, and I. Awaliyani. (2025). Digital Landscape and Behavior in Indonesia 2024: A National Survey Analysis of Internet Penetration, Cybersecurity Risks, and User Segmentation Using K-Means Clustering and Logistic Regression. J. Tek. Inform. (JUTIF), vol. 6, no. 5, pp. 3336–3351, Oct.
Anderson, M., & Jiang, J. (2018). Teens, social media & technology 2018. Pew research center, 31(2018), 1673-1689.
Auliasari, S. (2020). Pengaruh Teknologi Informasi, Budaya Organisasi, Ketidakpastian Lingkungan dan Sistem Akuntansi Manajemen terhadap Kinerja Manajerial (Studi Empiris pada Hotel Berbintang 3 dan 4 di Kabupaten Sleman dan Kota Yogyakarta). 224.
Badan Pusat Statistik. (2025). Jumlah Penduduk Menurut Kelompok Umur dan Jenis Kelamin, 2024. Badan Pusat Statistik.
Boulianne, S. (2015). Social media use and participation: A meta-analysis of current research. Information, communication & society, 18(5), 524-538.
Dye, T. R. (2020). Understanding Public Policy (15th ed.). Pearson.
Easton, D. (1957). An Approach to the Analysis of Political Systems. World Politics, 9(3), 383–400.
Ekman, J., & Amnå, E. (2012). Political participation and civic engagement: Towards a new typology. Human affairs, 22(3), 283-300.
Fariha, N.Z., Marhaeni, N.H., & Wulandari, A. (2023). Indeks Literasi Digital Siswa MTs Kecamatan Pabelan, Semarang dan Kecamatan Kalasan, Sleman. Jurnal Inovasi Pendidikan Matematika (JIPM), 5(2), 82-95.
Gil de Zúñiga, H., Jung, N., & Valenzuela, S. (2012). Social media use for news and individuals' social capital, civic engagement and political participation. Journal of computer-mediated communication, 17(3), 319-336.
Ghozali, I. (2018). Aplikasi Analisis Multivariate Dengan Program IBM SPSS 25. Badan Penerbit Universitas Diponegoro.
Hair, J. F., Ringle, C. M., & Sarstedt, M. (2011). PLS-SEM: Indeed a silver bullet. Journal of Marketing theory and Practice, 19(2), 139-152.
Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European business review, 31(1), 2-24.
Hamid, M., Sufi, I., Konadi, W., & Yusrizal, A. (2019). Analisis Jalur Dan Aplikasi SPSS Versi 25 Edisi Pertama. Aceh. Kopelma Darussalam, 165.
Hayes, A. F. (2009). Beyond Baron and Kenny: Statistical mediation analysis in the new millennium. Communication monographs, 76(4), 408-420.
Hayes, A. F., & Scharkow, M. (2013). The relative trustworthiness of inferential tests of the indirect effect in statistical mediation analysis: does method really matter?. Psychological science, 24(10), 1918-1927.
Hetherington, M. J. (1998). The political relevance of political trust. American political science review, 92(4), 791-808.
Howlett, M., & Ramesh, M. (1995). Studying Public Policy: Policy Cycles and Policy Subsystems. Oxford University Press.
Kadir, N. (2022). Media Sosial dan Politik Partisipatif : Suatu Kajian Ruang Publik, Demokrasi Bagi Kaum Milenial dan Gen Z. RESIPROKAL: Jurnal Riset Sosiologi Progresif Aktual, 4(2), 180–197.
Katz, E., Blumler, J. G., & Gurevitch, M. (1973). Uses and gratifications research. The public opinion quarterly, 37(4), 509-523.
Kline, R. B. (1991). Latent variable path analysis in clinical research: A beginner's tour guide. Journal of clinical psychology, 47(4), 471-484.
Kemp, S. (2024). Digital 2024: Indonesia. DATAREPORTAL. https://datareportal.com/reports/digital-2024-indonesia
Kim, Y., & Chen, H. T. (2016). Social media and online political participation: The mediating role of exposure to cross-cutting and like-minded perspectives. Telematics and Informatics, 33(2), 320–330.
Kline, R. B. (2023). Principles and practice of structural equation modeling. Guilford publications.
Kusbudiyanto, L., Kurniawan, D., & Samputra, P. L. (2023). Evaluasi Tingkat Kepuasan Masyarakat Terhadap Pelayanan Publik Di Dinas Kependudukan Dan Pencatatan Sipil Kota Bekasi. JANE - Jurnal Administrasi Negara, 15(1), 55.
Mahmudi. (2010). Manajemen Kinerja Sektor Publik. Yogyakarta: UPP STIM YKPN.
Sulistyaningsih, Madureira, A. M., & Martinez, J. (2017). Digital Divide and Deprivation: A Case Study in Semarang, Central Java, Indonesia. In Proceedings of the Nordic Geographers Meeting - Geographies of Inequality, 18-21 June 2017, Stockholm, Sweden (pp. 1-22). Nordic Geographers.
McCombs, M., & Valenzuela, S. (2007). The Agenda-Setting Theory.
McCombs, M. E., & Shaw, D. L. (2023). The agenda-setting function of mass media. In The political communication reader(pp. 170-175). Routledge.
Mergel, I. (2016). Social media institutionalization in the US federal government. Government information quarterly, 33(1), 142-148.
Noelle-Neumann, E. (1983). The Effect of Media on Media Effects Research. Journal of Communication, 33(3), 157–165.
Oliver, J. S., Slattery, P. N., Hulberg, L. W., & Nybakken, J. W. (1980). Relationships between wave disturbance and zonation of benthic invertebrate communities along a subtidal high-energy beach in Monterey Bay, California. Fishery Bulletin, 78(2), 437–454.
Oliver, R. L. (1980). A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of marketing research, 17(4), 460-469.
Pratiwi, A. N. (2024). Confirmed, Prabowo as Indonesian President and Gibran Vice President for 2024 - 2029. Tempo.Com. https://en.tempo.co/read/1930836/confirmed-prabowo-as-indonesian-president-and-gibran-as-vice-president-for-2024-2029
Putri, S., & Wibawa, D. P. (2023). Peran Media Sosial dalam Keterlibatan Politik Generasi Z. Indo-MathEdu Intellectuals Journal, 4(3), 2014–2027.
Preacher, K. J., & Leonardelli, G. J. (2001). Calculation for the Sobel test. Retrieved January, 20, 2009.
Preacher, K. J., & Hayes, A. F. (2004). SPSS and SAS procedures for estimating indirect effects in simple mediation models. Behavior research methods, instruments, & computers, 36(4), 717-731.
Putricia, N. D., Febriyanti, A. I., Puteri, N. D., Syukriya, A. R., & Puspita, A. M. I. (2024). Studi Literatur: Pengaruh Media Sosial terhadap Partisipasi Politik Gen Z (Zoomers). Retorika: Jurnal Komunikasi, Sosial Dan Ilmu Politik, 1(2), 74–82.
Setiawan, H. D., & Djafar, TB. M. (2023). Partisipasi Politik Pemilih Muda Dalam Pelaksanaan Demokrasi di Pemilu 2024. Populis : Jurnal Sosial Dan Humaniora, 8(2), 201.
Soroka, S. (2014). Negativity in Democratic Politics: Causes and Consequences. Cambridge University Press.
Sugiyono. (2014). Metode penelitian bisnis: pendekatan kuantitatif, kualitatif, kombinasi, dan R&D.
Sunstein, C. R. (2017). #Republic: Divided Democracy in the Age of Social Media. Princeton University Press.
Sugiyono. (2014). Metode penelitian bisnis: pendekatan kuantitatif, kualitatif, kombinasi, dan R&D.
Suryawijaya, T., Fauzy, M. R. N., & Maulidina, N. F. (2024). Peran Media Sosial Dalam Membentuk Persepsi Pemilih Pada Pemilu 2024. Masyarakat Demokrasi - Jurnal Ilmiah Administrasi Publik, 2(1), 1–16. https://doi.org/10.22212/jp.v15i2.4441
Tlogopayung. (2024). Asta Cita Pemerintahan Prabowo Gibran. Tlogopayung.
Tucker, J. A., et al. (2018). Social Media, Political Polarization, and Political Disinformation: A Review of the Scientific Literature. Hewlett Foundation.
Turner, A. (2015). Generation Z: Technology and social interest. The journal of individual Psychology, 71(2), 103-113.
Van Dijck, J., & Poell, T. (2013). Understanding social media logic. Media and communication, 1(1), 2-14.
Widi, R. A. (2018). Studi Kompensasi Dan Lingkungan Kerja Terhadap Loyalitas Karyawan Berdampak Pada Kinerja Karyawan. Upajiwa Dewantara, 2(1), 22–38. https://doi.org/10.26460/mmud.v2i1.3068
Downloads
Published
Issue
Section
License
Copyright (c) 2026 Mimbar : Jurnal Penelitian Sosial Dan Politik

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.



