Public Service Management in Stunting Prevention: Evaluation of Service Quality, Responsiveness, and Effectiveness in Jeneponto Regency
DOI:
https://doi.org/10.32663/244qfd93Keywords:
Accountability, Governance, Implementation, Participation, SustainabilityAbstract
This study analyzes public service management in stunting prevention in Jeneponto Regency, Indonesia, focusing on service quality, responsiveness, and effectiveness. A qualitative case study approach was employed involving 15 informants, including local government officials, health workers, community leaders, and program beneficiaries. Data were collected through in-depth interviews, observations, and document analysis, then analyzed using an interactive model consisting of data reduction, data display, and conclusion drawing. The findings reveal that service quality remains uneven due to limited health infrastructure, shortages of nutritionists, and inconsistent service delivery across villages. Responsiveness is constrained by delayed complaint handling, limited adaptation to local socio-cultural conditions, and low community participation. Although stunting prevalence declined from 37.4% in 2021 to 30.3% in 2023, program effectiveness remains suboptimal because coordination, monitoring, and targeting mechanisms are not fully optimized. This study highlights the interconnection between service quality, responsiveness, and effectiveness in evaluating local public service management for sustainable stunting reduction.
Downloads
References
Alzaydi, Z. M., Al-Hajla, A., Nguyen, B., & Jayawardhena, C. (2018). A review of service quality and service delivery: Towards a customer co-production and customer-integration approach. Business Process Management Journal, 24(1), 295–328.
Ansell, C., Sørensen, E., & Torfing, J. (2021). When governance theory meets democratic theory: The potential contribution of cocreation to democratic governance. Perspectives on Public Management and Governance, 4(4), 346–362.
Arieffiani, D., & Ekowanti, M. R. L. (2024). Evaluating Local Government Policy Innovations: A Case Study of Surabaya’s Efforts in Combating Stunting and Enhancing Public Health Services Quality. Jurnal Bina Praja. https://doi.org/10.21787/jbp.16.2024.1-20
Arifin, Z. (2023). Public Service Performance: A Case Study in Public Relation Information and Communication South Sulawesi Province. RUDN Journal of Public Administration. https://doi.org/10.22363/2312-8313-2023-10-3-450-464
Ashar, H., Rahfiludin, M. Z., Nugraheni, S. A., Tjandrarini, D. H., Murwani, A., Supadmi, S., Yunitawati, D., Kusumawardani, H. D., Musoddaq, M. A., & Latifah, L. (2025). A qualitative study in Magelang Central Java Indonesia: Mothers’ knowledge, parenting styles and national priority programs managing of stunting in toddlers. Social Sciences & Humanities Open, 12, 101874.
Bang, K.-S. (2023). The environment and children’s health. Child Health Nursing Research, 29(1), 1.
Boyne, G. A. (2006). Public service performance: Perspectives on measurement and management. Cambridge university press.
Citaristi, I. (2022). United Nations Children’s Fund—UNICEF. In The Europa Directory of International Organizations 2022 (pp. 165–177). Routledge.
Creswell, J. W., & Creswell, J. D. (2017). Research design: Qualitative, quantitative, and mixed methods approaches. Sage publications.
Fristiwi, P., Nugraheni, S., & Kartini, A. (2023). Effectiveness of Stunting Prevention Programs in Indonesia : A Systematic Review. Jurnal Penelitian Pendidikan IPA. https://doi.org/10.29303/jppipa.v9i12.5850
Godjali, M., Utami, W., & Ramadhan, G. (2021). Peningkatan Kualitas Pelayanan Melalui Model Kepatuhan Standar Pelayanan Publik Berbasis Transparansi Dan Partisipasi Warga Pada Kantor Desa Sindangsari Dan Desa Pasir Karag. Komunitas : Jurnal Pengabdian Kepada Masyarakat. https://doi.org/10.31506/komunitas:jpkm.v1i1.11665
Hamka, A. A., & Ibrahim, Muh. A. (2025). The Effectiveness of Innovation-based Multisectoral Collaboration in Accelerating Stunting Reduction in Indonesia: The Strategic Role of Local Governments. KnE Social Sciences. https://doi.org/10.18502/kss.v10i18.19567
Haq, N., & Yopan, M. (2025). Policy and Program Evaluation Concept: Stunting Reduction Acceleration in Indonesia. International Journal of Economics, Business and Management Research. https://doi.org/10.51505/ijebmr.2025.9527
Headey, D., Hirvonen, K., & Hoddinott, J. (2018). Animal sourced foods and child stunting. American Journal of Agricultural Economics, 100(5), 1302–1319.
Herawati, D., & Sunjaya, D. (2022). Implementation Outcomes of National Convergence Action Policy to Accelerate Stunting Prevention and Reduction at the Local Level in Indonesia: A Qualitative Study. International Journal of Environmental Research and Public Health, 19. https://doi.org/10.3390/ijerph192013591
Kamil, M., Sari, A. E., & Muhammad, R. (2025). Digital Transformative Resilience: Measuring Urban Governance Capacity to Improve Quality Public Services. Journal of Government and Civil Society. https://doi.org/10.31000/jgcs.v9i1.12726
Keeley, B. (2021). The State of the World’s Children 2021: On My Mind--Promoting, Protecting and Caring for Children’s Mental Health. ERIC.
Khasanah, E. N., Purbaningrum, D. G., Andita, C., Setiani, D. A., Dahlan, J., Cirendeu, K., & Timur, C. (2023). Kebijakan Penanggulangan Stunting Di Indonesia. Jurnal Akuntan Publik. https://doi.org/10.59581/jap-widyakarya.v1i2.482
Kurniawan, R. (2017). INOVASI KUALITAS PELAYANAN PUBLIK PEMERINTAH DAERAH. 10. https://doi.org/10.25041/fiatjustisia.v10no3.794
Lumbanraja, A. D. (2020). Urgensi Transformasi Pelayanan Publik melalui E-Government Pada New Normal dan Reformasi Regulasi Birokrasi. 3, 220–231. https://doi.org/10.14710/alj.v3i2.220-231
Maharani, A., Pitaloka, A. D., Setyobudi, B. Y., Jannah, F. R., Damayanti, H. A., Makasabat, R. A., & Lailavega, R. (2025). Analysis of UNICEF’S Role in Addressing Child Violence in Indonesia 2019-2022. PROIROFONIC, 1(1), 146–161.
Miles, M. B., Huberman, A. M., & Saldana, J. (2014). Qualitative data analysis. sage.
Nasrullah, M., & Siraj, M. L. (2023). Implementation of Child Protection and Development Policies in the Makassar City. Jurnal Ilmiah Ilmu Administrasi Publik: Jurnal Pemikiran Dan Penelitian Administrasi Publik, 13(1), 319–324.
Osborne, D., & Gaebler, T. (1993). Book Review Holding" Reinvented Governments" Accountable. HeinOnline.
Osborne, S. (2020). Public service logic: Creating value for public service users, citizens, and society through public service delivery. Routledge.
Pananrangi, A. R., Ismail, I., Mustafa, D., Askar, A., & Rizal, A. (2024). Analyzing public policy effectiveness in enhancing accountability and transparency in service quality. JPPI (Jurnal Penelitian Pendidikan Indonesia). https://doi.org/10.29210/020244750
Polydoropoulos, A., Nestoras, F., & Groumpos, P. (2024). Enhancing Efficiency and Quality of Services in the Public Service Sector of a Smart City, Through State Fuzzy Cognitive Maps. 2024 15th International Conference on Information, Intelligence, Systems & Applications (IISA), 1–7. https://doi.org/10.1109/iisa62523.2024.10786692
Prendergast, A. J., & Humphrey, J. H. (2014). The stunting syndrome in developing countries. Paediatrics and International Child Health, 34(4), 250–265.
Rhee, S.-K., & Rha, J.-Y. (2009). Public service quality and customer satisfaction: exploring the attributes of service quality in the public sector. The Service Industries Journal, 29(11), 1491–1512.
Ruliyandari, R., Utami, F. P., Agustin, H., & Matahari, R. (2025). Stunting Prevention Based on Local Wisdom in Bantul Regency, Yogyakarta, Indonesia. Social Medicine. https://doi.org/10.71164/socialmedicine.v18i01.2025.1657
Rusdianti, A., Suparji, S., Nugroho, H., Santosa, B., & Sunarto, S. (2025). Evaluating Acceleration of Stunting Prevention in Indonesia (2018-2024): A Roadmap-Based Program Analysis. Health Dynamics. https://doi.org/10.33846/hd20504
Saldaña, J. (2021). The coding manual for qualitative researchers.
Sevilla, J., Nugroho, A., & Turymshayeva, A. (2024). The effectiveness of accelerating stunting reduction policy. Journal of Sustainable Development and Regulatory Issues, 2(2), 108–123.
Singgir, N. Y., Ferriswara, D., Pramudiana, I. D., & Kamariyah, S. (2025). Implementasi Kebijakan di Indonesia: Tinjauan Sistematis Tren dan Praktik Terbaru dalam Administrasi Publik dan Tata Kelola. Kajian Administrasi Publik Dan Ilmu Komunikasi. https://doi.org/10.62383/kajian.v2i3.574
Siswati, T., Iskandar, S., Pramestuti, N., Raharjo, J., Rubaya, A., & Wiratama, B. (2022). Drivers of Stunting Reduction in Yogyakarta, Indonesia: A Case Study. International Journal of Environmental Research and Public Health, 19. https://doi.org/10.3390/ijerph192416497
Sufri, S., Iskandar, I., Nurhasanah, N., Bakri, S., Jannah, M., Rajuddin, R., Nainggolan, S., Sirasa, F., & Lassa, J. (2024). Implementation outcomes of convergence action policy to accelerate stunting reduction in Pidie district, Aceh province, Indonesia: a qualitative study. BMJ Open, 14. https://doi.org/10.1136/bmjopen-2024-087432
Syafrawati, S., Lipoeto, N., Masrul, M., Novianti, N., Gusnedi, G., Susilowati, A., Nurdin, A., Purnakarya, I., Andrafikar, A., & Umar, H. B. (2023). Factors driving and inhibiting stunting reduction acceleration programs at district level: A qualitative study in West Sumatra. PLOS ONE, 18. https://doi.org/10.1371/journal.pone.0283739
Tage, P. K. S., & Febriyanti, E. (2024). Barrier from the Side of Stunting Management Policy in Rural Areas of Indonesia: A Qualitative Study. JURNAL INFO KESEHATAN. https://doi.org/10.31965/infokes.vol22.iss4.1522
Takona, J. P. (2024). Research design: qualitative, quantitative, and mixed methods approaches. Quality & Quantity, 58(1), 1011–1013.
Taofik, J., Samudra, A. A., & Satispi, E. (2024). Implementation Of Stunting Reduction Regulations And Policies In East Lombok Regency, Indonesia. Journal of Law and Sustainable Development. https://doi.org/10.55908/sdgs.v12i2.3233
Ulya, Z., Wardiyanto, B., & Setijaningrum, E. (2025). Meningkatkan Kualitas Pelayanan Publik di DKI Jakarta melalui Aplikasi JAKI: Pendekatan New Public Service dan Inovasi Teknologi. Ranah Research : Journal of Multidisciplinary Research and Development. https://doi.org/10.38035/rrj.v7i2.1333
WHO. (2014). Global nutrition targets 2025: stunting policy brief. World Health Organization.
Yusnita, M., Kurniawan, I., & Hakim, A. (2024). Public Policy Analysis in Stunting Reduction: A Review of National Programs and Strategies. Jurnal Indonesia Sosial Sains. https://doi.org/10.59141/jiss.v5i05.1109
Zulfa, A., Aisy, R., Nurlukman, A. D., Suryatman, A. G., & Aditya, T. (2023). Inovasi Sistem Pelayanan Publik Aplikasi Sobat Dukcapil di Dinas Kependudukan dan Pencatatan Sipil Kota Tangerang. Jurnal Ilmu Administrasi Negara ASIAN (Asosiasi Ilmuwan Administrasi Negara). https://doi.org/10.47828/jianaasian.v11i1.141
Downloads
Published
Issue
Section
License
Copyright (c) 2026 Mimbar : Jurnal Penelitian Sosial Dan Politik
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
